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New Year sale! Buy 3 or more and get a free Matcha added to your order. Be sure to add 1 matcha and use "FreeMatcha" at check out. Now until the end of February.

Return Policy

Return Policy

Thank you for shopping with Swirl Gas. We strive to provide you with high-quality products and a seamless shopping experience. Please review our return policy below:

All Sales Are Final: As a general policy, all sales made through Swirl Gas are considered final. We do not accept returns or offer refunds for products once they have been purchased.

Exceptions: We understand that situations may arise where a return is necessary, request must be presented within 14 days of delivery. Exceptions to our "all sales are final" policy include:

  1. Damaged Products: If you receive a damaged product, please contact us within 2 days of receiving your order. We will require clear photographic evidence of the damage to assess the situation.

  2. Incorrect Orders: In the rare event that you receive an incorrect item, please contact us within 2 days of receiving your order. We will work to rectify the error promptly.

Return Process: If your purchase qualifies for a return under the exceptions listed above, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at info@swirlgas.com within the specified timeframe, providing your order number and a detailed explanation of the issue.

  2. Provide Evidence: For damaged products, attach clear photos of the damage. For incorrect orders, include a photo of the received item along with a description of the error.

  3. Authorization: Once your return is authorized, our team will provide you with instructions on how to proceed.

  4. Return Shipment: Ship the product back to us using the provided instructions. Ensure that the item is securely packaged.

  5. Verification: Upon receiving the returned item, we will inspect it to verify the damage or error. If the return is approved, we will initiate the refund or replacement process.

Refunds/Replacements: For approved returns, we offer the following options:

  • Refund: If applicable, a refund will be processed to the original payment method within 2-7 business days. 

  • Replacement: In the case of damaged or incorrect items, we will send you a replacement product at no additional cost.

Contact Us: If you have any questions or concerns about our return policy, please contact our customer support team at info@swirlgas.com.

Thank you for choosing Swirl Gas. We appreciate your understanding and cooperation regarding our return policy.